Returns & Exchanges
If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days from when the order was placed. Please email Contact@HempXclusive.com to fill out our required return authorization form.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start your return, please contact Contact@HempXclusive.com
We do not offer refunds on sale or promotional items.
We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. If you are unable to locate your package, please email contact@HempXclusive.com.
At checkout, please be sure to use the correct shipping address.
If USPS is unable to deliver, please contact your local postal service to arrange a pickup or delivery. If the package is stolen, please contact USPS to file a claim.
We currently ship within the United States with USPS. USPS has stated they do not guarantee their ship times and, at times, the projected 3-5 business days for delivery of First Class USPS packages may take longer.
All orders ship within 2-3 business days unless otherwise noted. As soon as the order ships, you will receive a shipment notification email with a tracking number. Please note: Saturday and Sunday are not business days. The 2-3 business day shipping window will begin on the following Monday for all orders placed over the weekend.
After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.
We are not responsible for packages shipped to the incorrect address entered by the customer. If the address you entered is incorrect and the package has left our facility, we suggest to contact your local USPS office or visit www.usps.com to intercept and/or locate the package. We will not re-ship an order due to an incorrect address entered by the customer.